Help & Frequently Asked Questions



Customer support accepts calls Mon-Fri from 9:00 to 18:00, except weekends and holidays

Questions and answers

For any questions and suggestions, write to e-mail. The term for processing the issue is up to 24 hours from the date of receipt of the letter.

Operational correspondence

Мы готовы к диалогу

Find Us on Instagram and ask a question. The manager will answer within 5 minutes.



Contact the HISTROV Administration and describe your problem indicating:

  • Order number
  • The item for which you need to issue a return,
  • Payment confirmation – check or receipt,
  • Phone / email for feedback

After the application is accepted and verified by the Administration, the refund is made within 14 business banking days.

It will not be possible to make a free return after the transfer of the Goods to the delivery service.

Return of the Goods is possible:

  • The return of the Goods is possible within 14 after receipt of the whole tag, seal.
  • The funds are returned after the return of the Goods;
  • Return shipping is the responsibility of the buyer.

Sale items are non-returnable.

Each product has a care tag for the product, the recommendations of which must be adhered to.

Tracking of the parcel is carried out after the parcel has been sent to the delivery address. The tracking number is sent by letter to e-mail and / or to the phone number specified in the order.

The HISTROV team has been working with corporations since 2012 and are ready to work on individual orders. Embroidery of New Year’s gifts and other gifts for the day of the company did not remain indifferent. The branding of corporate clothes and the formation of the style were carried out by the specialists of the HISTROV team. Our partners trust us and our product quality.


For any questions, please contact Us and We will be able to advise and offer the best option on the market.

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